Privacy Policy

This Privacy Policy describes the policies of Dirie Care, 22 New Park Rd, Brixton Hill, London SW2 4UN, United Kingdom, email: info@diriecare.com, phone: 020 8617 9010, on the collection, use and disclosure of your information when you use our website (https://www.diriecare.com/).

By accessing or using the Service, you consent to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent, please do not access or use the Service.

We may update this Privacy Policy at any time without prior notice. The revised Policy will take effect 180 days after it is posted on the Service, and your continued use of the Service after that time will constitute acceptance of the revised Privacy Policy. We recommend you review this page periodically.

Information We Collect

We may collect and process the following personal information:

Name
Email

How We Use Your Information

We use the information we collect for the following purposes:

Customer feedback collection
Enforcing Terms & Conditions
Providing support
Site protection

If we wish to use your information for any other purpose, we will first seek your consent and only use it once consent is received, unless otherwise required by law.

How We Share Your Information

We may share your information with third parties who provide services on our behalf. Such third parties are required to use the information only for the purpose for which it was shared and not retain it longer than necessary.

We may also disclose your personal information:

To comply with applicable laws, regulations, legal processes or enforceable governmental requests.
To enforce agreements with you, including this Privacy Policy.
To respond to claims that your use of the Service violates third-party rights.
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

Retention of Your Information

We will retain your personal information for as long as necessary to provide the Service or to fulfil the purposes described in this Privacy Policy. We may also keep information for longer periods where required by law or for legitimate business reasons such as record keeping, enforcement of legal rights, or fraud prevention.

Anonymous or aggregated information that does not identify you directly or indirectly may be stored indefinitely.

Your Rights

Depending on applicable law, you may have the following rights:

The right to access, update, or delete your information
The right to receive a copy of your data
The right to restrict or object to processing of your data
The right to request data portability
The right to withdraw consent at any time
The right to lodge a complaint with a data protection authority

To exercise these rights, please contact us at info@diriecare.com. We will respond in accordance with applicable law.

Please note that if you refuse to provide necessary information or withdraw consent for required processing, we may not be able to provide certain services.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve user experience, enhance site security, and support analytics and marketing. For more information, please refer to our Cookie Policy.

Security

We use reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. Any information you transmit to us is done at your own risk.

Grievance / Data Protection Officer

If you have any concerns about the processing of your information, please contact our Grievance Officer:

Dirie Care
22 New Park Rd, Brixton Hill, London SW2 4UN, United Kingdom
Email: info@diriecare.com

We will address your concerns in accordance with applicable law.